FAQ
Frequently asked questions
Straight answers about how we work. If your question is not here, email us.
Which areas do you serve?
We currently serve Eugene (97401, 97402, 97403, 97404, 97405) and Springfield (97477, 97478). A travel fee may apply in some cases. See our service areas or email us your ZIP code if you are not sure.
How is the price of a cleaning calculated?
Every estimate considers property type, square footage, bedrooms and bathrooms, current condition, pets, stairs, add-on services, how often you want cleaning. Your estimate is confirmed with you before the cleaning is scheduled, and each visit has a 2-hour minimum.
Do you bring your own supplies and equipment?
Yes. We bring the supplies and equipment needed for the job.
How often can you come?
We offer weekly, every two weeks, monthly or every two months cleanings.
How far in advance should I schedule?
Please schedule at least 48 hours ahead. We book up to 30 days in advance.
What are your hours?
Monday–Friday, 7:30 AM – 4:30 PM; Saturday, 9:00 AM – 12:00 PM.
What happens if my home needs more work than described?
If the space needs work that was not included in your quote, those tasks are charged separately as add-ons.
How should I prepare for my cleaning?
- Secure your pets before we arrive.
- Tidy up the areas you want cleaned, unless organizing is part of your quote.
Is there anything you do not clean?
We do not offer exterior window washing, air conditioner cleaning, gutter cleaning, yard work, mold removal or pest control.
When might you be unable to start a cleaning?
For everyone's safety, we may not be able to start when:
- Pets are loose in the area to be cleaned.
- There is an active pest problem.
- The space is much more cluttered than what was quoted.
Can I tip?
Yes, tips are accepted.
Do I need to be home during the cleaning?
What is your cancellation policy?
What if I am not happy with the cleaning?
Still have a question?
Email us and we will get back to you.